Refund policy

At Quickbx, we want you to feel confident when shopping with us. This policy explains how to request a return or refund.

Return Window

You may request a return within 30 days of delivery.

To begin, email contact@quickbx.com with your order number and the reason for your request. Please wait for our instructions before sending an item back.

Return Conditions

To be eligible for a return, products should be unused, in their original condition, and include their original packaging where reasonably possible.

Restocking Fees

Quickbx does not charge a restocking fee for approved returns.

Items that are damaged through misuse or that do not meet applicable return requirements may not qualify for a change-of-mind return. These conditions do not limit any rights you have under applicable law.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or different from what you ordered, contact us at contact@quickbx.com. Include your order number, a description of the issue, and photographs where helpful.

We will review the situation and explain the appropriate next steps in accordance with applicable law.

Orders That Never Arrive

If your order has not arrived within the estimated delivery timeframe, email contact@quickbx.com with your order number. We will review the shipment details and investigate the issue with the carrier where applicable.

If the order is confirmed lost or cannot be delivered, we will work with you to arrange a replacement or refund, as appropriate and in accordance with applicable law.

Exchanges

We accept exchange requests for eligible items, subject to product availability. To request an exchange, please contact us at contact@quickbx.com with your order number and details of the item you wish to exchange. Our team will provide instructions for the next steps.

Items must meet the applicable return conditions outlined in our Return Policy.

Return Shipping Costs

For eligible returns due to a change of mind or personal preference, customers are responsible for return shipping costs.

If a product arrives damaged, defective, or incorrect, contact us before returning it. We will review the issue and explain the return-shipping arrangements in accordance with applicable law.

Please do not send returns to our business address unless we have specifically confirmed that it is the correct return destination.

Refunds and Processing Times

Once a return or refund request has been reviewed and approved, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method within 5–10 business days after approval. After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If an order is cancelled before shipment or cannot be shipped, any refund due will be handled in accordance with applicable law.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@quickbx.com. We cannot guarantee cancellation after an order has been processed or dispatched.